Shipping policy
SHIPPING & DELIVERY POLICY
At Embodyd Wellness, we work to ensure every order is produced, prepared, and delivered as efficiently as possible.
Our collection includes both made-to-order products and select products fulfilled directly by Embodyd Wellness. Because products may be produced and shipped from different fulfillment locations, processing times, shipping methods, shipping costs, and delivery times may vary by item and destination.
Please review the following information before placing your order.
ORDER PROCESSING & PRODUCTION
Many Embodyd Wellness products are made specifically for each order.
Made-to-order products require production and processing before they are shipped. Production time is separate from shipping/transit time.
Depending on the product, production requirements, order volume, and fulfillment location, processing times may vary.
Once an order has shipped, available tracking information will be provided by email.
SHIPPING RATES
Shipping charges are calculated at checkout based on factors that may include:
- Products in your order
- Quantity
- Package weight
- Shipping destination
- Fulfillment location
- Available shipping method
- Carrier rates
The shipping amount displayed at checkout before payment is the applicable shipping charge for your order.
We currently do not guarantee free shipping based solely on order value.
Because different products may be fulfilled from different locations, an order containing multiple products may require more than one shipment. Shipping charges at checkout may reflect the fulfillment requirements of the complete order.
DOMESTIC U.S. SHIPPING
We ship throughout the United States.
Delivery times vary depending on the product, fulfillment location, destination, and shipping method available for the order.
Please remember that estimated shipping/transit time begins after production and processing are completed.
Delivery estimates are provided as a guideline and are not guaranteed arrival dates.
MULTIPLE SHIPMENTS
Your order may arrive in more than one package.
Some Embodyd Wellness products are produced or stored at different fulfillment locations. When an order contains products from different locations, those products may be produced and shipped separately.
As a result:
- Packages may arrive on different days.
- You may receive multiple tracking numbers.
- One portion of your order may arrive before another.
- Different carriers may be used for different packages.
Receiving part of your order does not necessarily mean the remaining items are missing.
INTERNATIONAL SHIPPING
International shipping may be available to select countries and regions.
Available destinations, shipping methods, and shipping charges are determined at checkout based on the products in your order and the destination.
International orders may take longer because of distance, carrier processing, customs clearance, local delivery networks, or other circumstances outside our control.
Customers are responsible for providing any information required for successful international delivery.
CUSTOMS, DUTIES & IMPORT CHARGES
International shipments may be subject to customs duties, import taxes, brokerage fees, or other government-imposed charges depending on the destination country.
Unless specifically stated otherwise at checkout, customers are responsible for applicable customs duties, import taxes, or similar charges imposed by their country or local authorities.
Embodyd Wellness does not control these charges and cannot guarantee the amount that may be assessed.
Refusal to pay applicable customs or import charges does not automatically qualify an order for a refund.
DELIVERY ESTIMATES
Any delivery dates or transit times displayed at checkout, in tracking information, or in order communications are estimates rather than guaranteed delivery dates.
Delivery may be affected by circumstances including:
- Production requirements
- Product availability
- Carrier delays
- Weather
- Holidays
- Customs processing
- Incorrect or incomplete shipping information
- Failed delivery attempts
- Events outside the reasonable control of Embodyd Wellness or the shipping carrier
Please allow sufficient time when ordering products needed for a specific date or event.
ORDER TRACKING
When tracking information is available, customers will receive a shipping confirmation containing the applicable tracking information.
If an order ships in multiple packages, separate tracking information may be provided for each shipment.
Please allow time for tracking information to become active after receiving a shipping confirmation.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.
Please verify your:
- Recipient name
- Street address
- Apartment or unit number, if applicable
- City
- State/province
- ZIP/postal code
- Country
- Contact information
If you discover an error after placing an order, contact Embodyd Wellness immediately.
We will make a reasonable effort to assist when possible, but address changes cannot be guaranteed once production or shipping has begun.
If an order must be reshipped because incorrect or incomplete information was provided by the customer, additional shipping charges may be the customer’s responsibility.
UNCLAIMED & RETURNED PACKAGES
Customers are responsible for monitoring tracking information and accepting delivery when required.
Packages returned because of an incorrect address, incomplete address, failed delivery attempts, refusal, failure to claim the package, or similar customer-related circumstances may require additional shipping charges before they can be reshipped.
Made-to-order merchandise returned by a carrier does not automatically qualify for a refund.
PACKAGES MARKED DELIVERED
If tracking indicates that your package was delivered but you cannot locate it, please:
- Check around the delivery location, including entrances, mail areas, porches, garages, or other secure locations.
- Check with household members or others who may have accepted the package.
- Check with neighbors when appropriate.
- Contact the shipping carrier using your tracking information.
If you still cannot locate the package, contact Embodyd Wellness and provide your order number and tracking information.
We will review the available information and assist where reasonably possible. However, a package confirmed as successfully delivered by the carrier may require investigation before any additional resolution can be considered.
LOST OR DELAYED PACKAGES
If your package appears to be significantly delayed or tracking has stopped updating, contact Embodyd Wellness.
We may review the shipment with the applicable fulfillment provider or carrier to determine its status.
Replacement or refund eligibility for lost shipments will depend on the circumstances of the shipment, tracking information, carrier findings, and applicable fulfillment requirements.
DAMAGED OR INCORRECT ORDERS
Shipping damage, manufacturing defects, incorrect merchandise, and other fulfillment problems are covered under our Returns, Exchanges & Refund Policy.
Please report qualifying order problems to Embodyd Wellness within 7 days of delivery and include your order number, description of the issue, and clear photographs when applicable.
LOCAL DELIVERY
Local delivery may be available for eligible products and qualifying addresses within our designated delivery area.
Availability will be displayed at checkout when an order qualifies.
Not all Embodyd Wellness products are eligible for local delivery. Products produced or fulfilled from another location may require standard shipping instead.
LOCAL PICKUP
Local pickup may be available for select products fulfilled directly by Embodyd Wellness.
If your order qualifies, the pickup option will appear during checkout.
Do not arrive to collect an order until you have received confirmation that your order is ready for pickup.
Please bring your order confirmation when collecting your purchase.
Products produced or fulfilled from another location may not qualify for local pickup.
QUESTIONS ABOUT SHIPPING
If you have questions about an existing order, please contact Embodyd Wellness through our Contact page.
Please include your order number so we can locate the order and assist you more efficiently.
Last updated: August 24, 2026