Refund policy

RETURNS, EXCHANGES & REFUND POLICY

At Embodyd Wellness, many of our products are made specifically for each order. This made-to-order approach allows us to offer a wider selection of styles, colors, and sizes without maintaining excessive inventory.

Because production begins specifically for your order, all made-to-order purchases are considered final once production has begun.

Please review your order carefully, including the product, size, color, quantity, and shipping information, before completing your purchase.

RETURNS & EXCHANGES

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Change of mind or buyer’s remorse
  • Preference regarding fit or style
  • Accidental orders
  • Items that were correctly produced and fulfilled according to the order placed

Because these products are produced on demand, accepting traditional returns or exchanges would require us to maintain inventory of returned merchandise.

We strongly encourage customers to review the size chart and product information provided on each product page before ordering. Sizing and fit may vary between different garment styles.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We stand behind the quality of our products.

If you receive an item that is:

  • Damaged upon arrival
  • Defective
  • Misprinted
  • Incorrectly produced
  • Mislabeled
  • The wrong product, size, or color compared with what you ordered
  • Missing an item from the order

please contact Embodyd Wellness within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the item and the problem
  • A photograph of the size label or packaging when applicable

Please keep the product and its original packaging until your claim has been reviewed.

Once the issue has been verified, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, reprint, or refund.

Do not mail an item back unless Embodyd Wellness has specifically provided return instructions. Unauthorized returns may not be accepted.

SIZE & COLOR SELECTION

Customers are responsible for selecting the correct size and color before placing an order.

Because our made-to-order products are produced according to the selections submitted at checkout, we cannot provide a free replacement, return, or exchange when the correct item was produced but the customer selected the wrong size or color.

Please review the size chart associated with the specific product before purchasing.

If the item you receive is different from the size or color you actually ordered, contact us within 7 days so we can review the issue.

ORDER CHANGES & CANCELLATIONS

Production may begin shortly after an order is submitted.

If you need to request an order change or cancellation, contact Embodyd Wellness as soon as possible.

We will make a reasonable effort to accommodate the request if production has not begun. However, changes and cancellations are not guaranteed.

Once an order has entered production, it generally cannot be changed or canceled.

SHIPPING CHARGES

Shipping charges paid at checkout are generally non-refundable once an order has been shipped, except when a refund of shipping charges is required as part of resolving a verified fulfillment error or where otherwise required by law.

Customers are responsible for reviewing their shipping information before submitting an order.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or reshipment charges may be the customer’s responsibility.

If you notice an address error after placing an order, contact us immediately. Address changes cannot be guaranteed after an order has entered fulfillment.

LOST PACKAGES

If tracking indicates that your package has not arrived within the expected delivery period, contact Embodyd Wellness as soon as possible.

We will review the tracking information and, when appropriate, work with the fulfillment provider or shipping carrier to investigate the shipment.

Lost-package claims are subject to verification and applicable carrier or fulfillment-provider requirements.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and contact the shipping carrier. Contact Embodyd Wellness if additional assistance is needed.

RETURN SHIPPING

Do not send merchandise to Embodyd Wellness, our production partners, or any address shown on a shipping label without first receiving return authorization and instructions from us.

If a return is authorized because of a verified production or fulfillment error, we will provide instructions regarding the appropriate resolution.

Costs associated with reshipping caused by customer error, including an incorrect or incomplete address, may be the responsibility of the customer.

REFUNDS

When a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times after a refund is issued depend on the customer’s bank, card issuer, or payment provider.

Refund approval does not include situations involving buyer’s remorse, incorrect size or color selection by the customer, or other preference-based reasons for made-to-order products.

NON-RETURNABLE ITEMS

In addition to our made-to-order policy, certain products may not be eligible for return for hygiene, safety, or customization reasons.

These may include, where applicable:

  • Undergarments
  • Swimwear
  • Socks
  • Face coverings
  • Personalized or customized products
  • Items that have been worn, washed, altered, stained, or damaged after delivery

A manufacturing defect or fulfillment error involving one of these products should still be reported to us within 7 days.

QUESTIONS OR PROBLEMS WITH YOUR ORDER

We want legitimate production, fulfillment, and shipping problems to be handled appropriately.

If something is wrong with your order, please contact Embodyd Wellness through our Contact page and include your order number and relevant details.

Please do not send merchandise back before receiving instructions from us.

Last updated: August 24, 2026